Policies
Custom Order Policy
Commissions, 3D prints, and custom wood pieces — here's how the process works.
Every custom order at HisArtWorkFlames is a collaboration. To protect both you and the artist, please read the following terms before placing a custom order.
Deposit Requirement
A 50% non-refundable deposit is required before any custom work begins. This deposit covers the artist's time, materials, and design planning. The remaining balance is due upon completion, before the item ships.
Design Approval
Before production begins, you will receive a design preview or sketch for your approval. Production does not start until you have given written approval of the design.
Once you approve the design and production has started, no changes can be made to the design, size, or materials.
No Refunds After Production Starts
Because custom orders are made specifically for you, no refunds will be issued once production has begun. If you need to cancel before production starts, the deposit is non-refundable.
Change of Mind
If you change your mind after placing a custom order, please contact us as soon as possible. If production has not yet started, we may be able to adjust or cancel the order, but the deposit will not be refunded.
Once production is underway, the order cannot be cancelled and the full balance remains due.
Damaged or Incorrect Custom Orders
If your custom order arrives damaged or does not match the approved design, please contact us within 7 days of delivery with photos. We will work with you to make it right.
Turnaround Time
Custom order turnaround times vary depending on complexity and current workload. Estimated timeframes will be provided at the time of order. Rush orders may be available for an additional fee.
Custom orders are a direct collaboration with the artist. Clear communication and mutual respect make the best results.
Art Without Limits. Created With Passion.
Start a Commission